Privacy Policy

1. Who we are

tourscore is a commercial real estate tour management platform that helps occupiers, brokers, and property teams score, compare, and shortlist spaces. References to "tourscore", "we", "us", or "our" in this policy refer to the company operating this service.

2. What data we collect

We collect the following types of information:

• Account information — name, email address, and password (stored securely via our authentication provider).
• Tour and scoring data — buildings, spaces, scoring criteria, scores, and comments you enter while using the platform.
• Usage data — pages visited, features used, and general interaction patterns to help us improve the product.
• Communications — any messages you send to us via email or support channels.

3. How we use your data

• To provide, maintain, and improve the tourscore service.
• To send you account-related notifications (e.g. tour invitations, score summaries).
• To respond to support requests.
• To understand how the platform is used and where we can improve it.

We do not sell your personal data to third parties.

4. Aggregated scoring insights

tourscore provides space providers (landlords and operators) with aggregated market intelligence derived from tour scoring activity. This may include anonymised scores, ratings, and feedback trends relating to specific buildings and spaces.

No personal data is ever included in these insights. All data shared with space providers is fully anonymised and aggregated — it cannot be used to identify any individual tourer, occupier, or broker.

By using tourscore to score spaces during a tour, you acknowledge that your scores may contribute to these anonymised, aggregated insights provided to property teams.

5. How we store and protect your data

Your data is stored on secure, hosted infrastructure. We use industry-standard encryption in transit (TLS) and at rest. Access to personal data is restricted to authorised personnel only.

6. Data retention

We retain your data for as long as your account is active. Closed tours are automatically purged after a retention period. You can request deletion of your account and associated data at any time by contacting us.

7. Third-party services

We use a small number of trusted third-party services to operate tourscore:

• Clerk — user authentication and session management.
• Resend — transactional email delivery.
• Google Maps — building location search and mapping.

Each of these providers operates under their own privacy policies and data processing agreements.

8. Cookies

We use cookies and similar technologies to keep you signed in and remember your preferences. We do not use cookies for advertising or tracking across third-party websites.

9. Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Object to or restrict certain types of processing.
• Export your data in a portable format.

To exercise any of these rights, please contact us at privacy@tourscore.co.

10. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes by email or via an in-app notice. Continued use of tourscore after changes take effect constitutes acceptance of the updated policy.

11. Contact

If you have any questions about this policy, please contact us at privacy@tourscore.co.